bdjoss Terms and Conditions

The following eligibility criteria must be met to use the bdjoss platform:

• You must be 21 years of age or older. Access to this platform is granted to users aged 21 and above only.
• You must be a natural person — registration on behalf of a corporate entity or organisation is not accepted.
• You must have the legal right to participate in online gaming and betting activities under the laws of your place of residence or country.
• You must open an account using your own accurate information — registering under another person's identity is prohibited.
• Officers, employees of bdjoss, and their close relatives may not participate in betting or gaming activities on this platform.

We may request a national identity card or other documents at any time for age verification purposes. bdjoss reserves the right to hold deposits and withdrawals until verification is complete.

Registration Process

Each user may open only one account. If multiple accounts belonging to the same person are found, all accounts will be closed and the funds held in them may be forfeited. All information provided at registration must be accurate, complete, and kept up to date at all times.

Account Security

It is your responsibility to keep your username and password completely confidential. Allowing any third party to use your account is strictly prohibited. If you suspect unauthorised access to your account, notify us immediately via live chat.

Identity Verification (KYC)

We conduct Know Your Customer (KYC) procedures in line with Bangladeshi law and international best practices. We may request identity verification documents in the following circumstances:

• At the time of your first withdrawal request.
• For deposits or withdrawals of a significant amount.
• When unusual activity is noticed on an account.
• As part of routine security checks at regular intervals.

Failure to submit KYC documents may delay or suspend the withdrawal process.

Welcome Bonus

bdjoss offers new members a 200% first-deposit bonus of up to ৳10,000. For example: deposit ৳1,000 and receive a ৳2,000 bonus, giving a total balance of ৳3,000. Deposit ৳12,000 and receive the maximum ৳10,000 bonus, giving a total balance of ৳22,000.

Wagering Requirement

The wagering requirement for the welcome bonus is 20 times (20x). This means bets totalling 20 times the bonus amount must be placed before the bonus funds become eligible for withdrawal.

• A time limit applies for meeting wagering requirements — this will be communicated to you upon receiving the bonus.
• Not all games count equally toward wagering; some games may be fully or partially excluded.
• If the deposited amount is withdrawn before wagering requirements are met, any active bonus will be cancelled.

General Bonus Policy

• Each user may participate in a specific promotion only once.
• Claiming bonuses on multiple accounts from the same household or the same IP address is prohibited.
• bdjoss reserves the right to modify, suspend, or cancel any promotion at any time.
• Bonus funds cannot be withdrawn directly — they become withdrawable only after wagering requirements have been met.
• If evidence of bonus abuse is found, the account will be closed and the bonus will be forfeited.

Fair Play Policy

All games on bdjoss are operated by impartial Random Number Generator (RNG) technology, which ensures fair play. No game outcome is predetermined and no external influence affects results.

Prohibited Activities

The following activities are strictly prohibited and will result in permanent account closure if violated:

• Playing games using any automated bot, script, or software.
• Exploiting any technical error or bug in the system to gain an unfair advantage.
• Using multiple accounts to place bets against each other in order to claim bonuses (arbitrage).
• Colluding with other users to influence game outcomes.
• Attempting to access the platform through hacking, phishing, or any other unlawful method.

Technical Issues

A game result may be declared void due to server outages, internet disconnection, or any other technical fault, and the stake for that bet will be refunded. bdjoss reserves the right to make the final decision in such situations.

The bdjoss loyalty program has 5 tiers — from Bronze to Diamond. Weekly cashback and special benefits are provided at each tier. Your benefits increase as you reach higher tiers.

• Bronze: Up to 0.2% weekly cashback.
• Silver: Up to 0.4% weekly cashback.
• Gold: Up to 0.6% weekly cashback.
• Platinum: Up to 0.8% weekly cashback.
• Diamond: Up to 1.0% weekly cashback.

Cashback is processed every Monday and credited directly to your account. There are no wagering requirements to withdraw cashback — however, the minimum withdrawal condition still applies.

bdjoss reserves the right to change VIP tier benefits, policies, or cashback rates at any time. Members will be given appropriate notice before any changes take effect.

bdjoss uses SSL encryption technology to keep your personal and financial information secure. All data stored on our servers complies with industry-standard security protocols.

Data Collection and Use

• Personal information provided at registration is used solely for account verification, payment processing, and service improvement.
• Your information is never sold to third parties.
• In cases of legal obligation, necessary information may be shared with the relevant authorities.

For more details, please read our Privacy Policy.

Closure at the User's Request

You may request account closure at any time via live chat. All eligible withdrawals will be processed before the account is closed.

Closure at bdjoss's Initiative

We may suspend or permanently close an account without prior notice in the following circumstances:

• A serious breach of these terms and conditions.
• Suspicion of fraud, deception, or money laundering.
• Registration using false or incomplete information.
• If a breach of age-related conditions is proven.
• Operating multiple accounts.
• Where required to comply with legal obligations or regulatory instructions.

If you wish to appeal an account closure decision, write to [email protected].

bdjoss believes that gaming is a form of entertainment — never a solution to financial problems. We encourage all our users to play responsibly.

• Set daily, weekly, or monthly deposit limits — our support team will help you with this.
• If you notice signs of gaming addiction, take a break on your own initiative or activate a temporary self-exclusion.
• Do not place bets beyond your financial means.
• Avoid playing while under the influence of alcohol or while under emotional stress.

For more information on responsible gaming and to access self-exclusion options, visit our Responsible Gaming page. This platform is for users aged 21 and above only.

bdjoss provides its services on an "as is" basis and does not guarantee uninterrupted service. bdjoss accepts no liability for the following:

• Loss caused by technical errors, server outages, or internet disconnection.
• Delays or errors in the systems of third-party payment providers.
• Damage arising from insecure use of a user's account.
• Fines or penalties imposed on a user due to lack of knowledge of applicable local laws.

In the case of any dispute or claim, bdjoss's total liability shall be limited to the total amount deposited into the user's account during the month in which the dispute arose.

Policy on Changes to Terms

bdjoss reserves the right to amend these terms and conditions at any time. For significant changes, we will send a notice to your account or post an announcement on the platform. Continued use of the platform after any changes will be considered acceptance of the revised terms.

Dispute Resolution

To raise any dispute or complaint, please first contact us via our 24/7 live chat or at [email protected]. We aim to resolve all complaints fairly and promptly.

Severability

If any provision of these terms and conditions is found to be invalid or unenforceable, all remaining provisions will continue in full force and effect.

Entire Agreement

These terms and conditions, together with our Privacy Policy and Responsible Gaming Policy, constitute the entire agreement between the user and bdjoss. No prior oral or written understanding shall take precedence over these terms.